Privacy Policy

Perfect-Packs

Effective Date: January 1, 2023.

We at Perfect-Packs ("Perfect-Packs," “we,” "us," or "our") provide this privacy policy ("Privacy Policy") to help inform you about how we collect information, how we use the information, and with whom we disclose such information. This Privacy Policy relates to our online services (the "Services"), which are available to you through a variety of platforms, including our website www.perfect-packs.com (the "Website"), mobile application, and other interaction by telephone, e-mail, chat, or other media (collectively, the "Platform").

1. The Information We Collect

1.1. Information You Provide to Us

We collect information you provide to us. For example, we collect information when you sign up, login, use the client portal, email us, call us, or place an order. Such information may include your name, e-mail address, date of birth, mailing address, and phone number, among other information. Our tech Platform also allows us to provide custom supplement packs to end-use customers. Such information collected may include personally identifiable information, personal data, or personal information.

Additionally, when you login or utilize our client portal for access to our Platform or for your account management, you may also voluntarily provide us with additional information about yourself such as your nutritional or supplement interests, health and wellness goals, lifestyle, views about health/wellness, gender, and other demographic information. You may also voluntarily provide us with information about your health and diet, and vitamin supplements ordered, herbal and nutraceutical needs, or product, service, and delivery preferences.

1.2. Information We Collect Automatically

We automatically collect information about you when you access or use the Platform or place an order. Such information may include your IP address, browser type and language, referring and exit pages and URLs, date and time, amount of time spent on particular pages, what sections of the Website you visit, order information, device identifier, and other similar information concerning your use of the Services and Platform.

We may use cookies or similar technologies to help us collect information and to enhance your experience using the Services. Cookies are small packets of data that a website stores on your browser so that your computer will "remember" information about your visit. We use both session and persistent tracking technologies. For example, we collect information on our Platform through session cookies, which disappear when you close your Internet browser, and through persistent cookies, which remain on your computer until they are deleted. If you do not want the Platform to place a cookie on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device. However, the Services may not function properly and your experience with the Platform and Services may be impacted.

Additionally, we use data analytics tools like Google Analytics and other third-party technologies to understand how users interact with our advertisements and Services. For more information, you can visit www.google.com/policies/privacy/partners/ ("How Google Uses Information From Sites Or Apps That Use Our Services").

For more information about cookies and how to disable them or to opt out of receiving certain advertising tailored to you from third parties, please visit:

• http://www.aboutads.info/choices/
• https://policies.google.com/technologies/ads
• http://optout.networkadvertising.org/?c=1#!%2F
• http://www.networkadvertising.org/choices/
• www.allaboutcookies.org/manage-cookies/

Options you select are browser and device specific.

1.3. Information from Other Sources

We may receive information from third parties that provide us with information about you from online and offline sources. These third parties may use cookies or other similar technologies. For example, we may use third-party web analytics tools to help us provide you with a better experience, determine your interest in our products, and improve the quality of our offerings. Additionally, such third parties may collect and combine your email address with other information they have access to solely so that we may serve relevant marketing offers to you via direct email. Perfect-Packs does not share any of your personal information with third parties.

1.3.1. Digital Advertising

We may partner with third-party companies that collect data from our Services, as well as from other non-affiliated websites and mobile apps over time in order to infer what interests you to deliver more relevant advertising to your browser or device, as well as browsers and devices associated with it. These partners, however, do not collect or receive information about your responses to assessment questions answered on the Platform for advertising or marketing purposes. This type of advertising is known as interest-based advertising. To learn more about this type of advertising for your browser, and your choices about it for companies that participate in the Digital Advertising Alliance's ("DAA") WebChoices tool, you can visit www.aboutads.info/choices. To learn about your choices about this activity on your mobile device for companies that participate in the DAA's AppChoices, you can download the appropriate version of the app from www.youradchoices.com/appchoices.

We adhere to the DAA's Self-Regulatory Principles. When you exercise choice through these tools, data will no longer be collected from that browser or device for interest-based advertising, and data collected from associated browsers or devices will not be used on the browser or device for interest-based advertising on the browser or device where choice was exercised. Note that you will still see advertising, but that advertising may be less relevant to your interests. If you use multiple browsers or devices, clear your cookies, or reset your device identifier, you may need to exercise choice again.

1.4. Payment Information

When you sign up to become a client or place an order through our Platform, you provide certain payment information. Such information may include a debit card number, credit card number, and similar information (collectively, the "Billing Information") in order to complete your transaction. Billing Information is collected and processed through third-party vendors pursuant to the terms and conditions of their privacy policies and terms of use.

2. How We Use the Information

We use the information we collect to process transactions; provide you with the Services; solicit your feedback; provide information about our products, including individualized, premium-grade supplement packets, Services, or otherwise market to you; track fulfillment processes, such as logistics, warehousing, packaging, and delivery; inform you about upcoming events, supplements, herbal and nutraceutical remedies, and special promotions; analyze the use of the Services; improve our Services; regulatory event reporting; or otherwise as may be disclosed at the time of collection.

3. How We Share the Information

We may share your information in the following situations:

• With service providers to provide services such as custom-branded supplement or wellness services, delivery services, marketing assistance, information technology support, and customer service. These service providers will have access to the information only as necessary to perform their functions and to the extent permitted by law. We do not allow these service providers to share your information with others without our authorization or to use it for their own purposes;
• With our affiliates and subsidiaries;
• Third-party marketing vendors for commercial purposes;
• In the event of a business transaction or sale of all or part of our assets, including at bankruptcy;
• In response to a court order, subpoena, warrant, or as otherwise required by law;
• To other parties with your consent or as disclosed at the time of collection; and
• To protect our rights and the rights of third parties.

We may also aggregate information together in order to operate, maintain, manage, and improve the Services. We may share this aggregated data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and Services to current and prospective business partners and to other third parties for other lawful purposes.

You may submit a request to opt out of the sale(s) of your Perfect-Packs personally identifiable information through the “Do Not Sell My Info” form.

4. Accessing and Modifying Personal Information and Communication Preferences

If you have registered for the Services, you may access, review, and make changes to your Perfect-Packs Information and Billing Information by following the instructions found on the Platform. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" link located at the bottom of any Perfect-Packs marketing email.

5. Data Security

We take commercially reasonable and appropriate measures to help protect information we collect and maintain from loss and unauthorized access. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet.

6. Retention of Data

In broad terms, we retain your Perfect-Packs data for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the data and the reason that we have or collect the data, but in no event for less than 24 months.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your Perfect-Packs data and the legal basis for doing so.

7. Your GDPR Rights

This section applies to those who live in the European Economic Area, Switzerland, and the United Kingdom that use the Services and Platform.

Perfect-Packs, located in Vermont, United States, is the controller of any data it may collect, process, and hold about you. We process personal information with your consent (e.g. when we process personal information to provide vitamin supplement or nutrition recommendations), to fulfill a contract, provide you with customer service, or as required by law.

The Platform and the Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred within the United States. By using the Services and/or providing us with any information, you consent to this transfer. The Platform, Services, and their servers are operated in the United States. Please be aware that your information may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Platform and/or the Services, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere.

You have the right to the following:

• To request access to your personal information
• To data portability
• To rectify your personal information
• To object to the processing of your personal information
• To request the erasure of your personal information
• To restrict the processing of your personal information
• To withdraw consent to the processing of your personal information

You can exercise your rights by sending an email to privacy@perfect-packs.com. You also have the right to lodge a complaint with your national Data Protection Authority.

8. Children

Our Services and Platform are not directed to, or intended for, individuals under the age of 18 and we do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not give us any information. If you believe that we have any such information, please notify us immediately and we will delete the information as quickly as possible.

9. External Websites

The Platform may contain links to third-party websites. Perfect-Packs has no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

10. Notice to California Residents - Your California Privacy Rights

For our California consumers, please see our California Privacy Notice for your specific privacy rights.

11. Changes to This Privacy Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time and will post any changes on the Platform as soon as they go into effect. By accessing the Platform or using the Services after we make any such changes to this Privacy Policy, you are deemed to have acknowledged such changes. Please refer back to this Privacy Policy on a regular basis.

12. Contact Us

If you have questions or concerns about this Privacy Policy, you can send an e-mail to help@perfect-packs.com.

 

California Privacy Notice

Perfect-Packs

Last Revised: January 1, 2023.

This Privacy Notice For California Residents ("CA Privacy Notice") supplements the information contained in the Privacy Policy ("we," "us," or "our") and applies solely to visitors, purchasers, users, and others who reside in the State of California ("California Consumers" or "you" or "users"), and who use our Platform, as referenced in the Privacy Policy.

Information We Collect About Our California Consumers

Personal Information We Collect, Disclose for a Business Purpose, and Sell

In the past twelve months, we may have collected, disclosed for a business purpose, and sold the following categories of personal information about a California consumer of Perfect-Packs.

Category and Sources of Information	How We Collect this Information	How We Use the Information	How We Share This Information	Sold to Following Categories of Third Parties
Identifiers such as a real name, alias, date of birth, postal address, unique personal identifier, online identifier, Internet Protocol address, phone number, email address, account name, or other similar identifiers	We collect this information from users who voluntarily provide such information when using our Platform, such as when signing up as a user, using our chat services, or otherwise interacting with us. We may collect such information automatically or passively.	We use this information to provide our Services to you, improve user experience, and for data analysis and market research.	We share this information with our service providers.	Our Affiliates and Partners, Our Service Providers, Our Vendors, and Our Social Media Partners
Personal information categories listed in the Cal. Civ. Code § 1798.80(e)	We collect this information from users who voluntarily provide such information when using our Platform, such as when signing up for an account, or otherwise interacting with us.	We use this information to provide our Services to you, improve user experience, and for data analysis and market research.	We share this information with our service providers.	Our Service Providers
Protected classifications under California or federal law	We collect this information from users who voluntarily provide such information when using our Platform.	We use this information to provide our Services to you, improve user experience, and for data analysis and market research.	We share this information with our service providers.	Our Social Media Partners
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	We collect this information from users who voluntarily provide such information when using our Platform.	We use this information to provide our Services to you, improve user experience, and for data analysis and market research.	We share this information with our service providers.	Our Vendors, Our Affiliates, and Partners
Biometric information	We collect certain physiological, biological, and behavioral information from users who voluntarily provide information about their health, nutrition needs, diet, and lifestyle.	We use this information to provide our Services to you, improve user experience, and for data analysis and market research.	We do not share this information.	N/A
Internet or electronic network activity information (such as website activities and browsing history)	We collect this information from users' browsers using cookies, tags, pixels, heat maps, screen grabs, and other similar technologies.	We use this information to improve user experience, and for data analysis and market research.	We share this information with our service providers.	Our Social Media Partners
Geolocation data	We collect this information from users' IP addresses.	We use this information for data analysis and market research.	We share this information with our services providers.	Our Service Providers
Professional or employment-related information	We collect certain information that users voluntarily provide about their household income range and other demographic information.	We use this information to provide our Services to you, improve user experience, and for data analysis and market research.	We do not share this information.	N/A
Inferences drawn from any of the information above	We only collect this information because users send it to us or are using our Platform.	We use this information to provide Services to you.	We share this information with our service providers.	Our Vendors, Our Affiliates, and Partners

Your Rights as a California Consumer

As a California resident, you have certain rights regarding your personal information, which are described in detail below.

Opting Out of "Sales"

You have the right to opt out of our sale(s) of your personal information.

Your Access Rights

You have the right to request from us the following information:

1. The categories of personal information we have collected about you;
2. The categories of sources from which your personal information is collected;
3. The business or commercial purpose for collecting or selling your personal information;
4. The categories of third parties with whom we share personal information; and
5. The specific pieces of personal information we have collected about you.

To the extent that we use any of your personal information for a business purpose, you have the right to request that we disclose to you:

1. The categories of personal information that we collect about you;
2. The categories of personal information that we sold about you and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold; and
3. The categories of personal information that we disclosed about you for a business purpose.

Your Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete), or will instruct you on how to delete, your personal information from our records, unless an exception applies.

How to Exercise Your Rights

To exercise any of the rights listed above, please submit a verifiable consumer request, which must include your full name, email address, and phone number, by either emailing us at privacy@perfect-packs.com or by calling us at 1-530-212-0004. You may submit a request to opt out of the sale(s) of your personal information through the “Do Not Sell My Info” form. You are not required to have an account with us in order to submit a request, and we will only use personal information provided in a consumer request to verify the requestor's identity or authority to make such a request. Please note you may only make a verifiable consumer request for access twice within a 12-month period. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. If we are unable to comply with a request, we will inform you of the reason why.

Note that we may need to request additional information from you to verify your identity or understand the scope of your request. You may designate an authorized agent to make a request on your behalf by submitting a request via email to privacy@perfect-packs.com. We may require that you provide proof of a valid power of attorney, your valid government-issued identification, and the authorized agent's valid government-issued identification. We cannot respond to requests where the identity and authority of the requestor cannot be confirmed.

Non-Discrimination Policy

California residents that choose to exercise such rights will not be denied any goods or services, charged different prices or rates, or be provided a different level or quality of goods or services unless those differences are related to your personal information.

Shine the Light Disclosure

You may request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year.

Minors' Right to Opt-In

We do not have actual knowledge that we sell the personal information of minors under 16 years of age.

Changes to Our Privacy Notice for California Residents

This CA Privacy Notice is effective as of the date stated at the top of this CA Privacy Notice. We may change this Privacy Policy from time to time, and will post any changes on the Platform as soon as they go into effect. By accessing the Platform or using the Services after we make any such changes to this Privacy Policy, you are deemed to have acknowledged such changes. Please refer back to this Privacy Policy on a regular basis.

Contact

If you have questions or concerns about this California Privacy Notice, you can send an e-mail to help@perfect-packs.com.